Help center

Practical guides for your travel eSIM. For an order-specific problem, open support from your private order.

• Install on iPhone

  Use your private order's QR or manual details to add an eSIM on a compatible iPhone.

• Install on Android

  Separate Pixel and Galaxy setup paths for adding your purchased eSIM with QR or manual details.

• When validity starts

  Understand installation, first-network-connection and purchase activation rules before using a plan.

• No data after arrival

  Check coverage, data-line selection, roaming and profile-specific settings without deleting your eSIM.

• Usage and top-ups

  Read dated usage snapshots and check the top-up options available for an individual eSIM profile.

• Refunds

  Request review for specific order items and follow the refund case from your private order.