01Esim
Help center

No data after arrival

Check coverage, data-line selection, roaming and profile-specific settings without deleting your eSIM.

Check the connection

  1. Confirm your current location is covered by the purchased plan and that your exact device is compatible and unlocked.
  2. Enable the travel eSIM and select it for mobile data. Apply its roaming instructions; do not enable home-SIM roaming by mistake.
  3. Check the profile's APN instructions if supplied. Do not copy an APN from a different country or plan. If no APN is available, ask order support.
  4. Check reported allowance and expiry. Usage can lag; note the last checked time.
  5. Briefly turn airplane mode on and off, or restart the phone, then allow it to reconnect to a supported network.

If it still does not connect

Open support from the private order and describe your location, phone model and the error shown. Do not post your QR or activation code publicly. Keep the profile installed; avoid deleting it or resetting the phone as a troubleshooting step.