Refunds
Request review for specific order items and follow the refund case from your private order.
Request an item review
Open your private order, choose Get order help, then Refund request, and describe the affected items and the problem. Every request is reviewed manually; no refund funds are sent without the owner's explicit approval of that case. Confirmed non-issuance is not approval. Other items in a mixed order are considered separately.
Payment details and progress
Use a wallet address compatible with the original payment asset and network. Check the details carefully before submitting. Follow the case status in your order; if an outcome is unclear, contact order support. Do not send another payment to request a refund.