Terms of service

1. The service

01Esim sells prepaid, data-only travel eSIM profiles fulfilled by a third-party network supplier. Coverage, speed, and local availability depend on supported networks and conditions outside our direct control.

No customer account is created. Access to an order is controlled by a secret link and a separate recovery code. You are responsible for keeping both private.

2. Payments

Prices are shown in USD. The payment processor calculates the crypto amount, network, limits, and fee at invoice time. An overpayment marked paid_over completes the order and the excess is treated as a voluntary tip. A wrong amount is held for manual review.

If the processor marks a payment locked, fulfillment stops. 01Esim does not direct customers into a KYC or source-of-funds flow; we open a refund case where the processor permits it.

3. Use and compatibility

You must confirm the exact device and regional variant supports eSIM and is carrier-unlocked. The compatibility tool is informational and does not guarantee a device configuration.

4. Refunds and support

The Refund Policy forms part of these terms. Confirmed non-issued items are eligible for automatic item-value refunds to a compatible wallet. Issued profiles are reviewed manually.