01ESIM / LEGAL

Privacy policy

Last updated 31 August 2026

01Esim is built to sell and support an eSIM without requiring an account or identity documents.

1. Data we process

We process order contents, payment and fulfillment statuses, encrypted activation data, support messages, and an email only when you choose to provide one. Payment addresses and processor references may appear in payment records.

2. Analytics

We use aggregate first-party counts such as destination views and checkout completions. We do not use visitor IDs, advertising trackers, IP addresses, or user-agent strings for analytics.

3. Retention

Operational logs are kept for 7 days and raw webhooks for 30 days. Order, profile, and optional email data are kept until plan expiry plus 90 days. Audit and refund records are kept for 365 days. Aggregate metrics contain no visitor identity and may be retained indefinitely.

4. Security and contact

Activation data is encrypted and QR codes are generated on request rather than stored as public files. Contact [email protected] with privacy questions and include only the public order ID, never a secret link or recovery code.